Zendesk

Service: Zendesk
Description: Zendesk is a customer service and support ticketing platform. The API lets you create and manage support tickets, users, organizations, and knowledge base articles. It powers help desks, live chat, and omnichannel customer communication workflows.
Auth: api_key
Capabilities:
  - create_ticket: Create a new support ticket with a subject, description, priority, and assignee. The ticket enters the support queue for agent resolution.
  - create_user: Create a new user in Zendesk. Can be an end-user (customer), agent, or admin depending on the role assigned.
  - list_organizations: Retrieve all organizations in your Zendesk account. Organizations group end-users from the same company together.
  - list_tickets: Retrieve all support tickets with filtering by status, assignee, and priority. Supports pagination for large volumes.
  - list_users: Retrieve all users (agents, admins, and end-users) in your Zendesk account with role and group information.
  - search_articles: Search the Help Center knowledge base for articles matching a query. Returns article titles, bodies, and URLs.
  - search_tickets: Search tickets using Zendesk query language. Find tickets by keyword, requester, tag, status, or any combination of fields.
  - update_ticket: Update an existing ticket's status, priority, assignee, or add a new comment. Used to progress tickets through the resolution workflow.